Support

Help with Tripilo

Find an answer quickly or get in touch. You do not need an account.

Contact

Email us and tell us what you’re running into. Please include your iPhone model, iOS version and Tripilo version so we can help faster.

support@tripilo.app

Please do not send full addresses or other privacy-sensitive data unless needed.

Common issues

My route is missing or the distance seems wrong

Check in Settings → Privacy & Security → Location Services → Tripilo that location access is on and “Precise Location” is enabled. A weak GPS signal, for example in tunnels or car parks, can affect the measurement. You can always correct a trip with “Edit”.

How do I correct a trip?

Open the trip in the Trips tab and tap “Edit”. Then change details such as from, to and purpose.

My Premium purchase isn’t recognised

Check that you are signed in with the same Apple Account you purchased with, then tap Settings › Premium › Restore purchases in the app. Still stuck? Email us.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, choose Subscriptions, select Tripilo and tap Cancel Subscription.

I see ads

The free version shows ads. With Premium you see no ads. You can find your ad choices under Settings › Privacy › Privacy choices for ads; that button only appears where Google’s consent form is required for your region (EEA, UK, Switzerland).

Frequently asked questions

Is Tripilo free?

You can start for free: record trips, view and edit them, and see a basic overview. The free version shows ads. Premium adds export options, extended reports and extra filters, and removes ads.

How does GPS trip tracking work?

Tripilo uses your iPhone’s location services to record the route and distance of your trip. You grant permission for this in iOS. In the trip details you see the route you drove on the map and the GPS distance, alongside an estimated route-planner distance for comparison.

Can I keep business and private trips separate?

Yes. You choose whether a trip is business or private when you start it. The overview shows the kilometres of both categories separately.

Can I edit my trips afterwards?

Yes. Open a trip and tap “Edit” to change details such as from, to and purpose.

How do I export my trips?

Open the Reports tab, choose Month, Quarter, Year or Custom, then select the period and type (business, personal or both). Under “Export for your accountant” choose the export language and tap Share Excel (XLSX), Share PDF or Share CSV. Excel, PDF and CSV are part of Premium. A complete backup of all your data (JSON) is free via Settings › Data.

How much does Premium cost?

Premium costs €1.99 per month. Verify in App Store Connect: is the seven-day free trial actually active? The subscription is billed through Apple and renews automatically unless you cancel at least 24 hours before the end of the current period.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, choose Subscriptions, select Tripilo and tap Cancel Subscription. Deleting the app does not cancel your subscription.

Where is my trip data stored?

Your trip data is stored locally on your iPhone. Tripilo has no user account, no own server and does not sync via iCloud. The data can be included in your own iCloud or computer backup of the iPhone, and it leaves your device if you share an export yourself. For details, read the privacy policy.

Does Tripilo work outside the Netherlands?

Yes, GPS works anywhere in the world. Tripilo is available in Dutch, English and German and shows distances in kilometres or miles. Verify: what the unit depends on (language, region or setting) Tax rules differ by country: Tripilo is a tool for your trip records and does not provide tax advice.

See also the privacy policy, the terms of use and Premium.